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At Shiversh Creations, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data. By using our website, you consent to the practices described in this policy.

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  1. Introduction: The purpose of this Privacy Policy is to inform you about the types of personal information we collect, how we use it, and the steps we take to protect it. We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly and securely.

  2. Information Collection: We collect the following types of information when you use our website:

  • Personal Identification Information: This may include your name, email address, phone number, and other details that you provide when making a purchase, registering an account, or communicating with us.

  • Payment Details: We collect payment-related information such as credit/debit card details, Razorpay transaction IDs, and other financial details necessary for processing payments.

  • Shipping and Billing Address: To fulfill your orders, we collect your shipping and billing address, which is necessary for delivery and invoicing.

  1. Data Usage: We use the collected information for the following purposes:

  • Processing Orders: To process your purchases, confirm your order details, and arrange for delivery.

  • Communication: To communicate with you regarding your orders, customer support inquiries, and promotional offers (if you’ve opted in).

  • Payment Processing: To securely process payments through payment gateways like Razorpay and provide transaction confirmations.

 

Please note that third-party services such as Razorpay may also have access to certain payment data for processing transactions.

  1. Data Sharing: We may share your information with trusted third parties under the following circumstances:

  • Payment Processors: We share your payment details with third-party payment processors like Razorpay to complete your transactions.

  • Shipping Providers: We may share your shipping details with logistics and courier companies to facilitate the delivery of your orders.

  • Service Providers: We may engage other third-party service providers to assist in the operation of our website and services, but they will be obligated to protect your information in accordance with this Privacy Policy.

 

Additionally, we may use cookies to enhance your user experience, improve our website, and track user behavior. Cookies help us recognize your preferences and serve personalized content.

  1. Data Security: We take the protection of your personal information seriously. We use industry-standard security measures to protect your data, including encryption and secure payment gateways to ensure safe online transactions. While we strive to protect your data, no system can guarantee complete security, and we cannot be held responsible for any unauthorized access to your personal information.

  2. Customer Rights: As a customer, you have the following rights:

  • Access to Data: You can request access to the personal data we hold about you.

  • Data Modification: You may update or modify your personal details at any time through your account or by contacting us.

  • Data Deletion: You have the right to request the deletion of your personal data, subject to applicable legal requirements.

You may also withdraw your consent to receiving marketing communications at any time by unsubscribing from newsletters or contacting us directly.

  1. Data Retention: We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including processing orders, legal compliance, and other legitimate business purposes. Once your data is no longer required, we will securely delete or anonymize it.

  2. Changes to Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the date of the most recent update will be reflected at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

  3. Contact Information: If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:

  • Email: shivershcreations@gmail.com

  • Phone: +91-7061602909

  • Address: Shiversh Creations, Ground Floor, Laxmi Residency, Chunihari Tola, Bhagalpur, Bihar- 812002

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